SHIPPING INFORMATION
（1-5 Nature Days for Processing)

We are now providing shipment only to US. If you want to place an order to other countries, please contact us via service@choueer.com.

For order price over $50, we offer free shipping to most states of US except for remote states like Alaska, Hawaii and Puerto Rico, and generally, it takes 5-7 business days to fulfill the shipment. 

For international orders, there is no tracking number or tracking information before customs clearance.
Note:
1. during peak seasons, order fulfillment may require additional time.
2. Because of COVID-19, shipping carriers are currently experiencing delays, which may cause 2 or more weeks to arrive.
3. Orders for the US mainland are shipped by land and there's an overnight shipping service.

Customs & Duties

We do our best to eliminate/minimize duties by shipping from one of our international warehouses. Choueer is not responsible for any customs, duties or import fees associated with receiving your Choueer order.

Shipping Notice

For special shipping requests, please contact Choueer Support. Please confirm your address before payment. If you enter the wrong address, please contact Choueer Support in a timely manner. We will contact logistics personnel to solve the problem. Choueer orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

Choueer assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.

Order & Logistics Tracking

After the order is shipped, you will receive a notification email. You can click the link and skip to the express company’s official website to check your package shipment status.

Log in to your Choueer account and check “My Orders”, or contact email: service@choueer.com

Inspection & Sign

As Choueer products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Choueer Support.

Once you (or someone else on your behalf) signs for the item, Choueer will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Choueer Support within 24 hours after you receive the package so that we can resolve the problem immediately.