Most orders are shipped in an envelope with Choueer’ signature yellow logo on the surface. We choose well-made packages to make your shopping experience enjoyable.

No, you can use the guest checkout to complete your order. Opening an account not only speeds up the order process, but it also means you can see your Order History, save your personal and payment details.

Go to 'Sign In' and click on 'Forgotten your Password'. You will receive an email to reset your password.

Here at Choueer we accept all major credit and debit cards from Visa, Mastercard, American Express, Maestro and PayPal. You can also pay with a Choueer Gift Card or an eVoucher.

Please contact our Customer Service service@choueer.com to change your address before it's been dispatched.

No, you don't need to. But we would suggest to sign in so that you can purchase safely and track your order easily.

Generally you will receive your packages within 5~15 business days. Learn more on our shipping policy page. You can track your order status after logging in to your account, and you will receive an email after its tracking number is generated. 

Yes, please contact our Customer Services team service@choueer.com to cancel your order.

We currently deliver worldwide including North America, South America, Europe, Australia, and Asia. We are regularly adding new countries to our international delivery list. To find a full list of countries, please refer to the shipping policy page.

We will make every effort to deliver your order within the estimated timeframe. However delays are occasionally inevitable due to unforeseen factors or events outside our control, like travel or transportation disruption, import delays. Please rest assured that we will contact you if there is  any update or when order's tracking number is generated.

Choueer and our delivery partner aim to handle all customs documentation and formalities. Any tax, customs or duties owed will be calculated at checkout. Occasionally, this process can take longer, and orders may be held by local customs. In that event, we will try wherever possible to resolve this issue. If you require additional assistance, please contact Customer Services team: service@choueer.com

If you receive a defective item, please contact us-- service@choueer.com with details of the product and the defect. We will fully examine it and notify you as soon as possible, whether you are entitled to a refund or a replacement due to the defect. We will then replace the product or refund the purchase price using the original method of payment. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have lost your delivery note, please include a cover note with the order number and a reason for the refund/replacement. Feel free to contact us service@choueer.com for any questions or queries. Please be aware that you will not be eligible for a refund if you have initiated it after 30 calendar days. 
For returning ChouBox, please learn more about the return & warranty polify page.

For credit/debit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement. If you paid using multiple payment methods, we will refund to your credit card/debit card/PayPal account first before refunding to a eVoucher or gift card.

If you receive a defective item, please contact us via service@choueer.com with details of the product and the defect. We will fully examine it and notify you as soon as possible, whether you are entitled to a refund or a replacement due to the defect. 
For more details, please refer to the return & warranty policy page.